Privacy
Policy.

1. About this policy

Prime Safety & Compliance Services Pty Ltd (ABN 32 698 149 558, ACN 698 149 558) operates primesliptest.com.au. In this policy, “Prime Safety”, “we”, “us” and “our” refer to the business.

We aim to handle personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we will handle personal information in accordance with those requirements. The Office of the Australian Information Commissioner (OAIC) explains that a privacy policy should describe an organisation’s identity and contact details, the kinds of personal information it handles, and how it is collected and stored.

2. What information we collect

Depending on how you contact or deal with us, we may collect information such as:

• name, company or organisation name, email address and telephone number;
• site address, suburb, postcode, facility type and requested service;
• details you provide about surfaces, equipment, testing areas, timing or site access;
• information contained in photographs, plans, asset lists or other files you upload or send to us;
• information contained in correspondence, enquiries, quotations, bookings and service records; and
• basic website or device information where this is collected through analytics, security or technical systems.

3. How we collect information

We may collect information directly from you when you:

• submit the website quote form;
• call, email or otherwise contact us;
• request a quotation, booking or site assessment;
• provide documents, photographs or asset information; or
• use our website, where technical or analytics information is collected.

We generally collect personal information directly from you where practicable. We may also receive information from a person acting for your organisation, such as a facilities manager, property manager, builder or authorised site representative.

4. Why we use personal information

We may use personal information to:

• respond to enquiries and provide quotations;
• arrange and perform testing services;
• confirm site access, scope, timing and service requirements;
• prepare and deliver reports and related service records;
• communicate with you about your request, booking or existing services;
• maintain business, accounting, security and operational records;
• improve our website, service processes and customer experience; and
• meet legal or regulatory obligations where applicable.

5. Disclosure to service providers

We may use third-party providers to operate our website and business systems. Depending on the services currently in use, these may include web hosting, website/CDN providers, form and database infrastructure, file storage, email or notification services, maps/address services, analytics and security providers.

We only intend to disclose information to third parties where reasonably necessary for the purpose for which it was collected, to operate the relevant service, to protect our systems, or where required or permitted by law.

6. Website forms and uploaded files

Quote enquiries may include uploaded photographs, plans or asset information. Please do not upload passwords, payment-card details, government identifiers or unrelated sensitive information.

Uploaded files may be stored electronically so that we can review your request and provide the requested service. Access to these materials should be limited to people and service providers who need the information for the relevant business purpose.

7. Direct marketing

We may contact existing or prospective customers about services, requests or business matters. Where electronic direct marketing is sent, we intend to comply with applicable Australian requirements, including obtaining any consent required and providing an appropriate unsubscribe mechanism.

8. Cookies, analytics and tracking

Our website may use essential technologies required for functionality, security and form operation. If we implement analytics, advertising or other non-essential tracking, the relevant privacy information and consent controls will be updated where required.

9. Overseas disclosure

Some website or technology providers may process or store information outside Australia. Where this occurs, the applicable service arrangements and legal requirements will determine how the information is handled. We do not promise that every technology provider will store all information exclusively in Australia.

10. Security and retention

We take reasonable steps appropriate to the circumstances to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for the purpose it was collected, our business records, contractual obligations, dispute management, legal requirements and legitimate operational needs. We may securely delete or de-identify information when it is no longer required.

11. Access and correction

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding.

12. Privacy complaints

Please contact us first if you have a concern about how we have handled your personal information so we can investigate and respond. If the Privacy Act 1988 applies and you are not satisfied with our response, you may have rights to complain to the OAIC. The OAIC is the Australian privacy regulator and provides information about privacy rights and complaints.

13. Contact

Prime Safety & Compliance Services Pty Ltd
Phone: 0450 135 119
Email: admin@primesliptest.com.au
Website: primesliptest.com.au

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations. The latest version published on this page will apply from its stated update date.